Shipping policy

1. Order Processing Time

Orders are processed within 1–3 business days after payment is received.

Orders are not processed or shipped on weekends or holidays.

2. Shipping Time

Estimated delivery times are as follows:

Delivery times are estimates and may vary due to carrier delays, customs, or other factors beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout and depend on:

Any applicable shipping fees will be shown before completing your purchase.

4. Order Tracking

Once your order has shipped, you will receive a tracking number by email (if available).

5. Shipping Address

Please make sure your shipping address is correct.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes.

These charges are the customer’s responsibility.

7. Delayed or Lost Orders

We are not responsible for shipping delays caused by:

If your order is lost or significantly delayed, please contact us and we will assist you.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

We will review the issue and offer a replacement or refund if applicable.

9. Contact Information

For questions about shipping, please contact us at:

cantact@e-cowag.com